PAYMENT. We Accept Visa, Discover, Master Card & American Express.
DAMAGED GOODS. Please open and inspect your merchandise promptly. If loss or damage is discovered save your carton. Carriers will not pay claims for freight damage unless they can inspect the damaged carton. Any claims must be made within 10 days after receipt of merchandise.
ORDERING. Orders may be submitted by using our secure online shopping cart or by calling our toll free number 1-866-237-2108. Orders will be processed within 3 to 5 Business Days, except during holidays (November & December) when preparation may take up longer.
PICK-UP ORDERS. Preparation time for pickup orders will depend on the size of the order. Please allow a minimum of 48 hours notice to fill any order that you wish to pick up. Remember, special requests must be filled by our factory which is only open Monday through Friday. Our retail store is open 7 days a week.
WHOLESALE. To purchase wholesale you must first send or fax us a copy of your Business License or State Resale Certificate.
SHIPPING. We ship via UPS ground or United States Postal Sevice. Orders to residences are charged residential rates. Standard UPS shipping time is 1 to 5 business days within the US. For faster service we can expedite shipping and cost will be determined by size and weight. Cost and carrier for pallet shipments are determined by location, size and weight. If you have a special need, please let us know.
EXCHANGE OF MERCHANDISE. Retail Sales - we will accept exchange or returned merchandise if notified within 30 days of receipt of order and merchandise is unused. Wholesale account - we will accept exchange or returned merchandise less 20% for restocking if we are notified within 30 Days of receipt of order and merchandise is unused. Any defective merchandise or errors on our part will be replaced without handling charges.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. We reserve the right to make changes to this policy. Any changes to this policy will be posted.